National Office - Hyvä Checkout Success Story.
Hyvä Checkout for a faster, cleaner User Experience.
National Office Furniture Supplies (NOFS) and Hallways required a faster, more reliable, and mobile-friendly checkout experience to better support customer conversions. Envisage Digital implemented Hyvä Checkout, streamlining the purchase journey while resolving several functional and UX issues across desktop and mobile.
The result was a cleaner checkout flow, improved performance, and a stronger foundation for future optimisation.
Services Rendered:
Project Overview:
By implementing Hyvä Checkout and addressing key UX and functional issues, Envisage Digital set about helping NOFs and Hallways modernise their checkout journey. The aim of this project was to deliver immediate usability improvements while laying the groundwork for ongoing optimisation and growth.
Prior to the project, the checkout experience presented a number of friction points:
- Inconsistencies across checkout stages
- Missing imagery on mobile devices
- Address handling issues causing user confusion
- Shipping rate presentation needing refinement
- A payment stage that required optimisation for usability and performance
These issues collectively risked abandonment at a critical stage of the customer journey.
We implemented Hyvä Checkout with a focus on performance, clarity and mobile usability, addressing both technical and UX considerations.
Key areas of work included:
- Payment Page Optimisation - Improved the payment stage to ensure a smoother, more intuitive experience aligned with Hyvä’s lightweight frontend.
- Mobile Image Fixes - Resolved missing images on mobile to maintain visual consistency and trust throughout the checkout process.
- Address Handling Improvements - Corrected address-related issues to reduce friction and prevent errors during checkout completion.
- Delivery Stage Enhancements - Refined the delivery stage (Stage 1) to improve flow, clarity, and usability.
- Shipping Rates & Tables - Optimised shipping rate tables to ensure accurate, clear presentation for customers at checkout.
All tasks were completed efficiently, ensuring minimal disruption while delivering a cohesive checkout experience.
Ready to talk?
Whether you're looking for advice, a site redesign or upgrade, improved Core Web Vitals, or some marketing assistance, our team of experts is here to help.
The Results:
The Hyvä Checkout implementation delivered:
- A faster, more responsive checkout with load times reduced from 7s to 1s
- Improved mobile usability
- Reduced friction during address and delivery stages
- Clearer shipping and payment experiences
- A scalable, performance-focused checkout aligned with modern Magento best practices
This upgrade positioned NOFS and Hallways for improved conversion performance and a stronger overall user experience.