Magento Support & Maintenance Packages | Envisage

Why choose our Magento support services…

At Envisage Digital, we’re deeply committed to your Magento store. Across all of our Magento support packages, we treat your business as if it were our own. Our dedicated team works tirelessly to align with your business objectives. What sets our Magento support and maintenance services apart is the human touch we bring, demonstrating dedication at every step.

Ed Credentials 1 | Envisage Digital
Ant Design Team Outlined | Envisage Digital

Tackling Magento together

Tackling Magento together: Confused by Magento’s complex and intricate setup? One wrong move can seriously harm your online store’s performance. No worries! Our certified Magento maintenance experts help navigate through the complexities, making it smooth sailing from day one.

Mdi Clock Alert Outline | Envisage Digital

Round-the-clock support

Is downtime keeping you up at night? Every minute your site is down, you’re losing potential sales! That’s why our 24/7 Magento monitoring and support service is designed to keep your store operational, so you never miss out on business.

Ph Hand Heart | Envisage Digital

Putting you first

Current agency leaving you in the dark? Unclear billing and lack of communication can leave you high and dry. At Envisage Digital, providing transparent and tailored Magento support solutions is our promise, not just a tagline.

Eos Icons Patch Fixes Outlined | Envisage Digital

Proactivity! Go beyond quick fixes

Are you stuck in a never-ending loop of break-fix-repeat? Reactive fixes might plug the hole but won’t save the sinking ship. Our approach is different; we offer proactive audits and strategic advice that take your Magento store to the next level.

Uil Award | Envisage Digital

Proven trust and reliable track record

Tired of broken promises and underwhelming results? The wrong agency could cost you more than just money! Check out our portfolio and testimonials – they’re the proof you need of our reliability and the quality we bring to every project.

Mingcute Safe Lock Line | Envisage Digital

Unmatched data security

Concerned about data leaks and security breaches? A single incident can severely damage your reputation and customer trust. Rest easy knowing that we employ regular updates and stringent data security protocols to keep your data safe.

Our Magento maintenance services include:

  • Access to certified Magento experts
  • Dedicated account manager
  • Pre-purchase discount
  • 24/7 downtime monitoring & response
  • Unlimited support
  • Rapid ticket turnaround time

Choose from our three tiers of support...

Basic Block | Envisage Digital
  • Minimum hour commitment: 5
  • Managed source code
  • Business hours support
  • Ticket support
  • Choose this plan
Standard Block | Envisage Digital
  • Everything in ‘Basic’, plus...
  • Minimum hour commitment: 10
  • Dedicated account manager
  • Telephone support
  • 24/7 emergency support
  • 24/7 uptime monitoring
  • Free Magento security patches
  • Monthly strategy meetings
  • Choose this plan
Plus Block | Envisage Digital
  • Everything in ‘Standard’, plus
  • Minimum hour commitment: 30
  • Priority support
  • Magento update guarantee
  • Daily malware scanning service
  • Automated deployments
  • Bi-weekly strategy meetings
  • Choose this plan

We appreciate that every business is unique, and there’s no ‘one-size-fits-all approach’.
With this in mind, we are able to offer custom packages based on your company’s goals and requirements.

Speak to our Magento
support experts today

Struggling with Magento? Regardless of who built your site, our skilled team can resolve issues and optimise your eCommerce performance with top-notch Magento support.

We offer prompt phone and ticketing support. Budget concerns? We tailor our Magento support packages to keep your platform running affordably.

Contact us today for an initial consultation on our comprehensive Magento support services.

Book A Call | Envisage Digital
Arrow Dashed Forward Dl | Envisage Digital

Your Magento support package

Our Magento support plans are a multifaceted solution for your eCommerce needs, incorporating technical support, proactive maintenance, and strategic recommendations. Each package is systematically configured to both enhance your online presence and streamline your operational efficiency.

How it works

We never cut corners. That is why we follow a tried and tested process for any new Magento or Adobe Commerce website that we support. This helps us all to avoid any nasty surprises, provide tailored support, prioritise essential tasks from the get-go, and build a strong relationship with our clients.

Month one (onboarding)

  • Magento technical audit
  • Magento security audit
  • GIT version control setup
  • Deployments setup
  • Discovery session & planning
  • Critical development works

Month two (onwards)

  • Strategy implementation
  • Proactive recommendations
  • Bug fixing & security updates
  • Weekly progress deployments
  • Analysis & testing
  • Monthly reporting
Rectangle 119 | Envisage Digital

Why Clients Love Us!

We aren’t your average Magento support agency. Our clients include ambitious brands that have seen their market share increase year after year by working with us as a recommended agency. Through our comprehensive approach, we marry brands’ business ambitions with technology to create world-class digital experiences.

Cladco Decking 1 | Envisage Digital

Magento SAP Intergration
Multiple Store Fronts and
Bespoke Calculators

Cladco are the UK’s leading supplier of composite decking, cladding and fencing products. They also produce profiled sheet steel roofing in-house.
Cladco Decking
Wsc | Envisage Digital

Magento 2 Migration
with two storeviews

Wetsuit Centre offers the largest selection of water sports and wetsuit clothes, accessories and equipment online in the UK.
Wetsuit Centre
Ro | Envisage Digital

Touch Retail integration with
Sagepay for secure checkout

Independent luxury retailer Robert Old has been providing the discerning gentlemen with the finest menswear since 1909.
Robert Old

Your full range of Magento support and maintenance services

We’re proud to offer every client the full spectrum of our Magento support and maintenance services for their website. We’ll walk you through every detail of our strategies, giving you an in-depth look at our approach.

Our Magento support and maintenance services include integrations with 3rd party systems. For example, if you want to incorporate an ERP system or a customer rewards programme into your Magento commerce store, we can efficiently perform and manage the necessary system integration processes for you. This adds value to your business, but it also offers the opportunity for better control and automation to save you time.

Finding a good hosting platform is essential to ensure that your Magento eCommerce store performs at its best. Our Magento migration experts can not only help you choose the best package for you but also migrate your site files, database and configurations to the new architecture. Whether you choose Envisage Digital as your hosting provider or a third party, we’ll be with you every step of the way in your migration process.

Our Magento maintenance services also include the capability to increase site speed by applying Google PageSpeed Insights and evaluating your core web vitals. Page load time is critical: More than half of all web searchers will exit a page if it takes over three seconds to load. PageSpeed Insights can also identify weak spots and show emerging data patterns for a deeper analysis of your business.

One of the most attractive features of Magento is the high level of customisation it provides. You can create extensions to modify almost any feature for the CMS or add something new altogether. Our Magento development services allow for custom feature creation, modification, and installation to create unique user experiences tailored precisely to your users’ needs.

Our Magento development and support service will also assist you with creating a 100% custom theme for your online store. Whether that is building upon an existing theme or building a brand new Hyvä storefront, our certified frontend developers will craft something truly spectacular. We would always recommend away from using off-the-shelf themes on Magento as these add unnecessary bloat and add to page load times.

One way to reach more customers online is to integrate your eCommerce store with 3rd party marketplaces such as Amazon or eBay. Our support and maintenance team have the tools and experience required to help you list your goods for sale on these marketplaces while keeping your listings up to date automatically with the latest stock and product data.  We’ll even ensure that orders and credit notes are also synchronised with your eCommerce platform so you have one area to manage all of your sales.

We offer expert technical on-site SEO audits, which are essential for any website owner who wants search engines to find their content. SEO, which stands for Search Engine Optimisation, can drive more traffic to your site and boost your ranking on major search engines.

Our Magento technical support and maintenance service can also help your eCommerce platform with cross-browser and device optimisation, meaning that your site will run faster and perform better. With its scalability and extensive support network, Magento is the perfect eCommerce solution for your company.

Our Magento extensions services ensure that you can quickly install any Magento extensions or modules you want for your eCommerce store. We can help avoid conflict with third parties and provide your store with the latest advancements and features. We can also configure any existing modules or extensions you’re using on your site.

As an Envisage Digital Magento maintenance service client, you’ll get innovative digital marketing and strategy planning to facilitate the successful development of your eCommerce business. We’ll evaluate your operations to detect vulnerabilities and weak spots, create a to-do list for better website performance, and help build your store to ultimately gain more sales online.

Have something else in mind?

If so, our certified support and maintenance team are here to help. We can develop custom solutions and support packages for your Magento Commerce site to help you achieve your digital business goals.

More reasons to choose Envisage
Digital for Magento support

We know exactly what it takes to elevate your eCommerce business. We’ve been providing Magento support and maintenance to clients for over ten years, which is why we’re the leading choice in the UK for ongoing support on Magento open source, Adobe Commerce and Adobe Commerce Cloud.

Certified Magento developers

Here at Envisage Digital, we have an Adobe-certified Magento Support team with some of the best and brightest developers in the UK.

Their expertise and skill will keep your eCommerce website running smoothly, giving your customers an engaging shopping experience. Our developers undergo extensive Magento training to receive certification from Adobe themselves to provide your online store with the very best ongoing support.

We provide innovative technical support solutions to handle any issues proactively, keeping your Magento store running at its best. The broad scope of our Magento services keeps your store in optimum health while still performing at maximum capacity.

Ed Credentials 1 | Envisage Digital

Automated Deployments

As an Envisage Digital Magento support client, you can take advantage of our incredible automated deployments system. Wave goodbye to the days of constant downtime when deploying changes or updates to your Magento stores. Instead, welcome automated backups, versioning and rollbacks tailored precisely for your stores’ needs – all with zero downtime!

Our one-of-a-kind bespoke system automatically aborts deployments should there be a problem, leaving your website fully online and functional. Ensure your customers can seamlessly browse and complete transactions on your website with the Envisage zero-downtime deployments system.

Unsplash Ffbvflavscw 2 | Envisage Digital

Our Partners

Magento Support FAQs

Our business services Magento 2 and other platforms, so you can keep your eCommerce site expanding and growing even in the face of the ever-changing business landscape. The team here at Envisage Digital does more than just provide Magento maintenance services and technical support. 

We also have support experts on our team for consultancy and commercial services, design and UX, data migration, search strategy, and web development. Again, it’s those intuitive features and insights that sets us head and shoulders above the rest.

We aim to respond swiftly to any support requests. Our expert Magento support team is committed to addressing your Magento issues promptly. Whether it’s a routine query or an urgent matter, we’ll be there when you need us.

Yes! Our team trains clients all the time on how to use Magento to its fullest potential. With our Magento website maintenance and support services, your web store will be thriving in no time.

When you don’t use all of your support hours, they roll over to the next month. That means you never have to worry about throwing away hours during the slow months.

Yes, you can. We offer 24/7 technical support via telephone for our Standard and Plus Magento maintenance services. So even if it’s after regular company hours, you can still phone in with your emergency Magento support questions.

No, there is no maximum. If you require more support each month than our packages offer, we can scale our services to meet your distinctive needs. For example, maybe you need help analysing your Magento server logs or implementing a customer management system on your website. No matter what services you require, we’ve got the solutions to help you succeed.

Latest Posts

Contact the Experts Today for Magento Support Services

Contact the Experts Today for Magento Support Services
When you choose to become a client with us here at Envisage Digital, you can feel confident that you’re getting the best of the best. We offer support for all types of Magento platforms, providing you with our innovative solutions and strategies to keep your eCommerce company utterly thriving.

Call us today on 01202 016162 to schedule your first consultation.

Google Rating
Based on 30 reviews