We treat your business like it’s our own...
At Envisage Digital, we’re deeply committed to your Magento store, instilling an ownership mindset throughout our team. We value the trust you place in us, ensuring a dedicated team that aligns with your business objectives. Our human touch sets our Magento support services apart, reflecting dedication at every juncture.
Tackling Magento together
Confused by Magento’s complex and intricate setup? One wrong move can seriously harm your online store’s performance. No worries! Our certified Magento experts help navigate through the complexities, making it smooth sailing from day one.
Round-the-clock support, because time is money
Is downtime keeping you up at night? Every minute your site is down, you’re losing potential sales! That’s why our 24/7 monitoring and support service is designed to keep your Magento store operational, so you never miss out on business.
Client-centricity: More than just words
Current agency leaving you in the dark? Unclear billing and lack of communication can leave you high and dry. At Envisage Digital, providing transparency and tailored solutions is our promise, not just a tagline.
Proactivity! Go beyond quick fixes
Are you stuck in a never-ending loop of break-fix-repeat? Reactive fixes might plug the hole but won’t save the sinking ship. Our approach is different; we offer proactive audits and strategic advice that take your Magento store to the next level.
Proven trust and reliability track record
Tired of broken promises and underwhelming results? The wrong agency could cost you more than just money! Check out our portfolio and testimonials – they’re the proof you need of our reliability and the quality we bring to every project.
Keeping you safe with unmatched data security
Concerned about data leaks and security breaches? A single incident can severely damage your reputation and customer trust. Rest easy knowing that we employ regular updates and stringent data security protocols to keep your data safe.
Our Magento maintenance services include:
- Access to certified Magento experts
- Dedicated account manager
- Pre-purchase discount
- 24/7 downtime monitoring & response
- Unlimited support
- Rapid ticket turnaround time
Choose from our three tiers of support...
- Everything in ‘Basic’, plus...
- Minimum hour commitment: 10
- Dedicated account manager
- Telephone support
- 24/7 emergency support
- 24/7 uptime monitoring
- Free Magento security patches
- Monthly strategy meetings
- Choose this plan
We appreciate that every business is unique, and there’s no ‘one-size-fits-all approach’.
With this in mind, we are able to offer custom packages based on your company’s goals and requirements.
Looking for top-notch support?
Speak to our experts today.
Struggling with Magento? Regardless of who built your site, our skilled team can resolve issues and optimise your eCommerce performance.
We offer prompt phone and ticketing support. Budget concerns? We tailor packages to keep your platform running affordably.
Contact us today for an initial consultation on our comprehensive Magento support services.
Your Magento support package
Our Magento Support Packages are a multifaceted solution for your eCommerce needs, incorporating technical support, proactive maintenance, and strategic recommendations. Each package is systematically configured to both enhance your online presence and streamline your operational efficiency.
How it works
We never cut corners. That is why we follow a tried and tested process for any new Magento or Adobe Commerce website that we support. This helps us all to avoid any nasty surprises, provide tailored support, action what is most important right off the bat, and then progress month by month building a strong and long-lasting relationship.
Month one (onboarding)
- Magento technical audit
- Magento security audit
- GIT version control setup
- Deployments setup
- Discovery session & planning
- Critical development works
Month two (onwards)
- Strategy implementation
- Proactive recommendations
- Bug fixing & security updates
- Weekly progress deployments
- Analysis & testing
- Monthly reporting
Why Clients Love Us!
We aren’t your average Magento support agency. Our clients include ambitious brands that have seen their market share increase year after year by working with us as a recommended agency. We enjoy bringing brands on a journey of discovery through UX design, marrying their business ambitions with technology to create world-class digital experiences.
Magento SAP Intergration
Multiple Store Fronts and
Cladco are the UK’s leading supplier of composite decking, cladding and fencing products. They also produce profiled sheet steel roofing in-house.www.cladcodecking.co.uk
“Envisage Digital are an incredible team to work with, they provide a solution to every problem and always provide exemplary service. We have worked with them for many years and they have been an integral part of expanding and innovating our business.”
Magento 2 Migration
with two storeviews
Wetsuit Centre offers the largest selection of water sports and wetsuit clothes, accessories and equipment online in the UK.www.wetsuitcentre.co.uk
“Envisage Digital is much more than a Magento development company, helping me resolve hosting and functionality issues. Quick to respond to queries and support tickets. Overall a great company to work with.”
Sean Wade, MD
The Wetsuit Centre
Touch Retail integration with
Sagepay for secure checkout
Independent luxury retailer Robert Old has been providing the discerning gentlemen with the finest menswear since 1909.www.robertold.co.uk
“Envisage Digital are a fantastic bunch that will always go the extra mile to ensure they satisfy their client’s brief. We have worked with them for several years and they have helped us continuously grow and implement fresh and new ideas...”
Sam Old, Director
You name it, we can do it
We’re proud to offer every client the full spectrum of our Magento support and maintenance services for their website. We’ll walk you through every detail of our strategies, giving you an in-depth look at our approach.
Our Magento support and maintenance services include integrations with 3rd party systems. For example, if you want to incorporate an ERP system or a customer rewards programme into your Magento commerce store, we can efficiently perform and manage the necessary system integration processes for you. This adds value to your business, but it also offers the opportunity for better control and automation to save you time.
Finding a good hosting platform is essential to ensure that your Magento eCommerce store performs at its best. Our experts can not only help you choose the best package for you but also migrate your site files, database and configurations to the new architecture. Whether you choose Envisage Digital as your hosting provider or a third party, we’ll be with you every step of the way in your migration process.
Our Magento maintenance services also include the capability to increase site speed by applying Google PageSpeed Insights and evaluating your core web vitals. Page load time is critical: More than half of all web searchers will exit a page if it takes over three seconds to load. PageSpeed Insights can also identify weak spots and show emerging data patterns for a deeper analysis of your business.
One of the most attractive features of Magento is the high level of customisation it provides. You can create extensions to modify almost any feature for the CMS or add something new altogether. Our Magento development services allow for custom feature creation, modification, and installation to create unique user experiences tailored precisely to your users’ needs.
Our Magento development and support service will also assist you with creating a 100% custom theme for your online store. Whether that is building upon an existing theme or building a brand new Hyvä storefront, our certified frontend developers will craft something truly spectacular. We would always recommend away from using off-the-shelf themes on Magento as these add unnecessary bloat and add to page load times.
One way to reach more customers online is to integrate your eCommerce store with 3rd party marketplaces such as Amazon or eBay. Our support and maintenance team have the tools and experience required to help you list your goods for sale on these marketplaces while keeping your listings up to date automatically with the latest stock and product data. We’ll even ensure that orders and credit notes are also synchronised with your eCommerce platform so you have one area to manage all of your sales.
Technical on-site SEO audits are essential for any website owner who wants search engines to find their content and rank highly in the listings. SEO, which stands for Search Engine Optimisation, can drive more traffic to your site and boost your ranking on major search engines.
Our Magento technical support and maintenance service can also help your eCommerce platform with cross-browser and device optimisation, meaning that your site will run faster and perform better. With its scalability and extensive support network, Magento is the perfect eCommerce solution for your company.
We can quickly install any Magento extensions or modules you want for your eCommerce store. We can help avoid conflict with third parties and provide your store with the latest advancements and features. We can also configure any existing modules or extensions you’re using on your site.
As an Envisage Digital Magento maintenance service client, you’ll get innovative digital marketing and strategy planning to facilitate the successful development of your eCommerce business. We’ll evaluate your operations to detect vulnerabilities and weak spots, create a to-do list for better website performance, and help build your store to ultimately gain more sales online.
Have something else in mind?
If so, our certified support and maintenance team are here to help. We can develop custom solutions and support packages for your Magento Commerce site to help you achieve your digital business goals.
More reasons to choose Envisage Digital for Magento support
We know exactly what it takes to elevate your eCommerce business. We’ve been providing Magento support and maintenance to clients for over ten years, which is why we’re the leading choice in the UK for ongoing support on Magento open source, Adobe Commerce and Adobe Commerce Cloud.
Certified Magento developers
Here at Envisage Digital, we have a Certified Magento Support Team with some of the best and brightest developers in the UK.
Their expertise and skill will keep your eCommerce website running smoothly, giving your customers an engaging shopping experience. Our developers undergo extensive Magento training to receive certification from Adobe themselves to provide your online store with the very best ongoing support.
We provide innovative technical support solutions to handle any issues proactively, keeping your Magento store running at its best. The broad scope of our Magento services keeps your store in optimum health while still performing at maximum capacity.
As an Envisage Digital Magento support client, you can take advantage of our incredible automated deployments system. Wave goodbye to the days of constant downtime when deploying changes or updates to your Magento stores. Instead, welcome automated backups, versioning and rollbacks tailored precisely for your stores’ needs – all with zero downtime!
Our one-of-a-kind bespoke system automatically aborts deployments should there be a problem leaving your website fully online and functional. Give your customers a chance to continue using your website and checkout without a hitch with the Envisage zero-downtime deployments system.
Our business services Magento 2 and other platforms, so you can keep your eCommerce site expanding and growing even in the face of the ever-changing business landscape. The team here at Envisage Digital does more than just provide Magento maintenance services and technical support.
We also have support experts on our team for consultancy and commercial services, design and UX, data migration, search strategy, and web development. Again, it’s those intuitive features and insights that sets us head and shoulders above the rest.
Yes! Our team trains clients all the time on how to use Magento to its fullest potential. With our Magento website maintenance and support services, your web store will be thriving in no time.
When you don’t use all of your support hours, they roll over to the next month. That means you never have to worry about throwing away hours during the slow months.
Yes, you can. We offer 24/7 technical support via telephone for our Standard and Plus Magento maintenance services. So even if it’s after regular company hours, you can still phone in with your emergency Magento support questions.
No, there is no maximum. If you require more support each month than our packages offer, we can scale our services to meet your distinctive needs. For example, maybe you need help analyzing your Magento server logs or implementing a customer management system on your website. No matter what services you require, we’ve got the solutions to help you succeed.
Contact the Experts Today for Magento Support Services
Contact the Experts Today for Magento Support Services
When you choose to become a client with us here at Envisage Digital, you can feel confident that you’re getting the best of the best. We offer support for all types of Magento platforms, providing you with our innovative solutions and strategies to keep your eCommerce company utterly thriving.
Call us today on 01202 016162 to schedule your first consultation.