WEBSITE SUPPORT SERVICES

Let Us Be Your Beacon…

Website Maintenance and Support to Suit Everyone

Once your site is up and live, the last thing you want is disruptions and downtime to impact your sales and your image.

We don’t want to leave our clients in the dark, so even once we’ve finished our job; we’ll be there to help with any issues you may occur with the day-to-day running of your site. Our services are there to ensure you avoid downtime, and update your site with ease.

We will also ensure that your website is correctly patched and updated. Support packages can be tailored within your budget to ensure we meet your requirements, and website issues and disruptions can be processed in a flash.

DECENT DIGITAL WEBSITE SUPPORT PLANS

Our team are here to help 24/7 if needed. We offer two support options which can be customised to your need – the Pay as You Go option and our Support package contract. We’re here to help you which option would be best for you, so you can get the most from your support.

PAY AS YOU GO SUPPORT

Just because you don’t have a contract, doesn’t mean we’re not there for you. We can agree an hourly rate for support projects which you can call in as and when. For a low maintenance website this is perfect for saving you money. If you have a problem, simply send us and email and we’ll respond within 24 hours with our plan of action and an estimated cost.

  • Hourly rate
  • 24 hr response time
  • Send initial requests via email
  • Dedicated project manager
REQUEST DETAILS

MONTHLY SUPPORT PACKAGES

These are unique to the client. By taking out a support contract We will ensure your system is updated, managed, monitored and looked after around the clock. We are committed to implementing any preventative and reactive measures which will tackle any website issue you face. This provides you with the comfort and assurance that we’re here to handle anything the site throws are you.

  • Priority response
  • Project management
  • 24/7 site monitoring
  • Out of office support
  • Telephone support
REQUEST DETAILS

WHAT IS INCLUDED IN SUPPORT PLANS?

Development and Customisation

If your site is in need of extra development work, plugin installations, design changes or plugin installations – our team are there to sort it.

Telephone Support

We meant it when we said we want to be part of the team! If you have a problem, give us a phone call or even skype us. We even have an out of office number for peace of mind.

Website Training

We won’t leave you in the lurch. We offer training for your team over the phone, skype, face-to-face and can even create personalised training videos for you to refer to whenever your team needs.

Site Admin Support

We will be on hand to help with configuring your store, importing new products, importing data from a different store and processing orders. Our friendly team are happy to help whenever you need!

Website Updates, Upgrades & Plugin Installation

If you’re due for an upgrade, update or plugin, then we’ll handle it. By ensuring your software is fully up to date, it will ensure your website is fully functional. We can install thirds party plugins, extensions and fill you in on everything you need to know about it afterwards.

Website Performance Tuning

The performance of your site is crucial if you want to come out on top in a competitive market. Just a few seconds delay can be enough to deter potential customers from transacting on your site. Luckily we can eliminate that risk! Our team will ensure you are getting the most from your site, so ensure it is optimised in terms of speed and performance.

WHAT ELSE IS IN OUR SUPPORT PLANS?

  • UK Based, Experienced Web Developers
  • Testing / Development Environment
  • Managed Code Repository
  • Professional Banner Design
  • Firewall Protection
  • Custom Extension Development
  • Website Malware & Virus Removal
  • Third Party Integrations
  • Performance optimisation
  • Data Imports / Exports