Website Maintenance and
Support Services.
Website Maintenance
And Support To Suit Everyone
Once Your Site Is Up And Live, The Last Thing You Want Is Disruptions And Downtime To Impact Your Sales And Your Image.
We don’t want to leave our clients in the dark, so even once we’ve finished our job; we’ll be there to help with any issues you may occur with the day-to-day running of your site. Our services are there to ensure you avoid downtime, and update your site with ease.
We will also ensure that your website is correctly patched and updated. Support packages can be tailored within your budget to ensure we meet your requirements, and website issues and disruptions can be processed in a flash.
Monthly Support and Maintenance
| Service Plan Amenities | Basic | Standard | Plus |
|---|---|---|---|
|
Minimum Hours |
6+ |
12+ |
18+ |
|
Rollover Cap |
2 Months |
3 Months |
4 Months |
|
Dedicated Account Manager |
– |
Yes |
Yes |
|
Managed Source Code |
Yes |
Yes |
Yes |
|
Telephone Support |
– |
Yes |
Yes |
|
Priority Support |
– |
– |
Yes |
|
Inclusive Account Management Hours |
– |
2 |
4 |
|
Monthly Time Reports |
Yes |
Yes |
Yes |
|
Website Uptime Monitoring |
Yes |
Yes |
Yes |
|
Website Downtime Response |
Business Hours |
24/7 |
24/7 |
|
Quarterly UX Review |
– |
– |
Yes |
|
Service Priority |
Basic |
Standard |
Plus |
|
Total Service Plan Costs |
£200P/M |
£250P/M |
£350P/M |
Envisage Digital Support Plans
Pay As You Go Support
Just because you don’t have a contract, doesn’t mean we’re not there for you. We can agree a rate for support projects which you can call in as and when. For a low maintenance website this is perfect for saving you money. If you have a problem, simply send us an email and we’ll respond within 24 hours with our plan of action and estimated cost.
- Hourly rate
- 24 hour response time
- Send initial responses by email
- Dedicated project manager
Monthly Support Packages
These are unique to the client. By taking out a support contract We will ensure your system is updated, managed, monitored and looked after around the clock. We are committed to implementing any preventative and reactive measures which will tackle any website issue you face. This provides you with the comfort and assurance that we’re here to handle anything the site throws are you.
- Priority response
- Project management
- 24/7 site monitoring
- Out of office support
- Telephone support
What's Included
In The Support Plans
What Else Is Included
The Support Plans
- UK Based, Experienced Web Developers
- Testing / Development Environment
- Managed Code Repository
- Professional Banner Design
- Firewall Protection
- Custom Extension Development
- Malware Detection & Removal
- Third Party Integrations
- Performance Optimisation
- Data Imports / Exportd
Contact The Support Experts Today
If you have any additional questions regarding a Support plan, give us a call at 01202 016162 to speak with a member of our team.
Take the first step towards future success today by scheduling your consultation. Let us give you the tools to grow and succeed!