Website
Support Services.

Website Maintenance
And Support To Suit Everyone

Once Your Site Is Up And Live, The Last Thing You Want Is Disruptions And Downtime To Impact Your Sales And Your Image.

We don’t want to leave our clients in the dark, so even once we’ve finished our job; we’ll be there to help with any issues you may occur with the day-to-day running of your site. Our services are there to ensure you avoid downtime, and update your site with ease.

We will also ensure that your website is correctly patched and updated. Support packages can be tailored within your budget to ensure we meet your requirements, and website issues and disruptions can be processed in a flash.

Monthly Support and Maintenance

Service Plan Amenities Basic Standard Plus
Minimum Hours
6+
12+
18+
Rollover Cap
2 Months
3 Months
4 Months
Dedicated Account Manager
-
Yes
Yes
Managed Source Code
Yes
Yes
Yes
Telephone Support
-
Yes
Yes
Priority Support
-
-
Yes
Inclusive Account Management Hours
-
2
4
Monthly Time Reports
Yes
Yes
Yes
Website Uptime Monitoring
Yes
Yes
Yes
Website Downtime Response
Business Hours
24/7
24/7
Quarterly UX Review
-
-
Yes
Service Priority
Basic
Standard
Plus
Total Service Plan Costs
£200P/M
£250P/M
£350P/M

Envisage Digital Support Plans

Pay As You Go Support

Just because you don’t have a contract, doesn’t mean we’re not there for you. We can agree a rate for support projects which you can call in as and when.  For a low maintenance website this is perfect for saving you money. If you have a problem, simply send us an email and we’ll respond within 24 hours with our plan of action and estimated cost.

  • Hourly rate
  • 24 hour response time
  • Send initial responses by email
  • Dedicated project manager

Monthly Support Packages

These are unique to the client. By taking out a support contract We will ensure your system is updated, managed, monitored and looked after around the clock. We are committed to implementing any preventative and reactive measures which will tackle any website issue you face. This provides you with the comfort and assurance that we’re here to handle anything the site throws are you.

  • Priority response
  • Project management
  • 24/7 site monitoring
  • Out of office support
  • Telephone support

Ready to talk?

Speak to our Support Specialists today

Contact Us

What's Included
In The Support Plans

Development and Customisation

If your site is in need of extra development work, plugin installations, design changes or plugin installations – our team are there to sort it.

Telephone Support

We meant it when we said we want to be part of the team! If you have a problem, give us a phone call or even skype us. We even have an out of office number for peace of mind.

Website Training

We won’t leave you in the lurch. We offer training for your team over the phone, skype, face-to-face and can even create personalised training videos for you to refer to whenever your team needs.

Site Admin Support

We will be on hand to help with configuring your store, importing new products, importing data from a different store and processing orders. Our friendly team are happy to help whenever you need!

Website Updates, Upgrades & Plugin Installations

If you’re due for an upgrade, update or plugin, then we’ll handle it. By ensuring your software is fully up to date, it will ensure your website is fully functional. We can install thirds party plugins, extensions and fill you in on everything you need to know about it afterwards.

Website Performance Tuning

The performance of your site is crucial if you want to come out on top in a competitive market. Just a few seconds delay can be enough to deter potential customers from transacting on your site. Luckily we can eliminate that risk! Our team will ensure you are getting the most from your site, so ensure it is optimised in terms of speed and performance.

What Else Is Included
The Support Plans

  • UK Based, Experienced Web Developers
  • Testing / Development Environment
  • Managed Code Repository
  • Professional Banner Design
  • Firewall Protection
  • Custom Extension Development
  • Malware Detection & Removal
  • Third Party Integrations
  • Performance Optimisation
  • Data Imports / Exportd

Contact The Support Experts Today

If you have any additional questions regarding a Support plan, give us a call at 01202 016162 to speak with a member of our team. 

Take the first step towards future success today by scheduling your consultation. Let us give you the tools to grow and succeed! 

Schedule A Callback
Scroll to Top